Monthly Archives: November 2011

Team building with facial hair

One of the best things about growing our team at PagerDuty is that we have critical mass for things like Movember (it’s also an impressive comment on the state of remote working that Ian has managed to police our faces … Continue reading

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With a little inline help from my friends

We are absolutely spoiled in terms the technical competence of our users, so sometimes it’s difficult for us to imagine that anyone would need help inside our product. But now, thanks to the work our support team has been doing … Continue reading

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A Standard Operating Procedure for when s*IT hits the fan

This is the third in a series of posts on increasing overall availability of your service or system. In the first post of this series, we defined and introduced some concepts of system availability, including mean time between failure – MTBF … Continue reading

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