Monthly Archives: March 2012

Outage Post Mortem – March 15

As some of you know, PagerDuty suffered an outage for a total of 15 minutes this morning. We take the reliability of our systems very seriously, and are writing this to give you full disclosure on what happened, what we … Continue reading

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On-call best practices: Page your manager

Having one person on-call isn’t enough. What happens if your on-call engineer sleeps through their alert? What happens if their phone’s battery dies without them knowing, or if they get an alert at a really inconvenient time, like when stuck … Continue reading

Posted in Operations Performance | Tagged , | 2 Comments