Monthly Archives: August 2012

How to provide 24×7 phone support using PagerDuty and RingCentral

Customers always expect great support from every business, and they ought to if they pay a premium for it. Providing awesome support is a lot of work and providing it 24×7 is even harder due to all the coordination that … Continue reading

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How dotCloud, Instagram and One Crafty Systems Administrator are Using PagerDuty

Monitoring your infrastructure. It can be challenging, but that’s why you have all of the tools in place to make sure you don’t miss a beat when things go wrong. You’ve probably got Nagios monitoring your overall infrastructure, Pingdom or … Continue reading

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