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Author Archives: John Laban
Hiring software engineers is hard. We all know this. If you get past the problem of sourcing and landing good candidates (which is hard in itself), the whole issue of “is this person I’m talking to ‘good enough’ to actually … Continue reading
Posted in Best Practices, Blog
Tagged hiring, Hiring Best Practices, Hiring Developers, Hiring Engineers, Jobs at PagerDuty, john, machine learning
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Mar 15 12
Outage Post Mortem – March 15
As some of you know, PagerDuty suffered an outage for a total of 15 minutes this morning. We take the reliability of our systems very seriously, and are writing this to give you full disclosure on what happened, what we … Continue reading
Posted in Uncategorized
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Having one person on-call isn’t enough. What happens if your on-call engineer sleeps through their alert? What happens if their phone’s battery dies without them knowing, or if they get an alert at a really inconvenient time, like when stuck … Continue reading
Jan 27 12
Pressure Release Valves
This is the fourth in a series of posts on increasing overall availability of your service or system. Have you ever gotten paged, and known right away that this problem isn’t like the last 15 operations issues you’ve dealt with … Continue reading
This is the third in a series of posts on increasing overall availability of your service or system. In the first post of this series, we defined and introduced some concepts of system availability, including mean time between failure – MTBF … Continue reading
Like pretty much everything else in Rails, optimistic locking is nice and easy to setup: you simply add a “lock_version” column to your ActiveRecord model and you’re all set. If a given Rails process is trying to update some record, … Continue reading
This is the second in a series of posts on increasing overall availability of your service or system. In the first post of this series, we defined and introduced some concepts of system availability, including mean time between failure – … Continue reading
Tired of getting a flood of PagerDuty incidents whenever a problem occurs with one of your systems? Do many of the incidents seem identical? Do you spend valuable time trying to fend off the seemingly never-ending PagerDuty phone calls and … Continue reading
Jun 23 11
Velocity Contest Winners
Velocity 2011 was a blast! Thanks to everyone who came by our booth to find more about PagerDuty, snag a t-shirt, and enter our contest. Continue reading
Posted in Announcements, Blog, Community
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Jun 20 11
New APIs Available Now
Have you ever said to yourself: “PagerDuty is great, but I wish I could better integrate it into the custom tools I already use.” Or maybe: “Why can’t I see more reports on the number of incidents each of my … Continue reading
