Author Archives: John Laban

May 11 11

PagerDuty Wants You!

by John Laban

We’re hiring! Interested in working with a team reinventing the stagnant world of IT operations software? Want a job hacking on a product with a proven market and customers ranging in size from startups to Fortune 500s? Interested in working … Continue reading →

Posted in Announcements | Leave a comment
Apr 22 11

Standing on the shoulders of giants and stumbling with them – the Amazon AWS outage’s “pain” statistics

by John Laban

Today, at around 1am Pacific Time, Amazon began having major problems with some of their cloud infrastructure: specifically with their EC2, EBS, and RDS offerings. We’d like to share some statistics on the alerts we sent out – via phone or SMS – during the outage. Continue reading →

Posted in Announcements, Blog | 14 Comments
Apr 18 11

The ups and downs of Availability

by John Laban

This post is meant as a quick introduction to some concepts of system availability, so that subsequent posts in this series make sense. I’ll go over concepts like availability, SLA, mean time between failure, mean time to recovery, etc. Continue reading →

Posted in Availability | Tagged , , , | 5 Comments
Mar 30 11

On-Call Best Practices: Part 1

by John Laban

This is Part 1 in a multi-part series dealing with tips for being on-call. Continue reading →

Posted in Best Practices | Tagged , | 6 Comments