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Category Archives: Best Practices
Over the past few years, PagerDuty has alerted thousands of users, letting them know when their systems are down. It’s what we do, and we’re proud to be seen as an integral part of their monitoring solution. Every once in … Continue reading
Posted in Best Practices, Blog, Customer
Tagged Instant Messaging, NOC, Ops Support, Outsourcing IT
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Oct 30 12
Trading up Your Engine: How to Move Your IOPS-heavy MySQL/Rails Stack to Unicode Without Downtime
You’re a techie working for one of the multitude of startups that rushed to market, where the founders hastily glued a Rails app together with candy-bar wrappers and tinfoil. Once it became obvious that enthusiasm was no substitute for raw coding power, developers … Continue reading
Oct 22 12
Ensuring the Call Goes Out—Every Time
A few weeks ago I had the privilege of speaking at Surge 2012 in Baltimore, MD. The audience were of those whose focus was on better scaling their infrastructure to be prepared for the worse case scenario, as well as seeking … Continue reading
Posted in Best Practices, Events
Tagged food fight show, on-call best practices, scalability, surge 2012
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TL;DR; We brought our deploy time down from 10 minutes to 50 seconds. When I joined PagerDuty over a year ago, our application consisted of essentially a single Rails site. We’ve changed the architecture of our system since then to … Continue reading
Hiring software engineers is hard. We all know this. If you get past the problem of sourcing and landing good candidates (which is hard in itself), the whole issue of “is this person I’m talking to ‘good enough’ to actually … Continue reading
Posted in Best Practices, Blog
Tagged hiring, Hiring Best Practices, Hiring Developers, Hiring Engineers, Jobs at PagerDuty, john, machine learning
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This is a guest post by Connie Quach, Sr. Product Manager, responsible for the web performance products at Neustar. In today’s competitive environment, website performance and availability are the keys to success. When problems arise, you need to be notified … Continue reading
Posted in Best Practices, Guest Blog
Tagged neustar, web performance management, website monitoing
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Customers always expect great support from every business, and they ought to if they pay a premium for it. Providing awesome support is a lot of work and providing it 24×7 is even harder due to all the coordination that … Continue reading
Monitoring your infrastructure. It can be challenging, but that’s why you have all of the tools in place to make sure you don’t miss a beat when things go wrong. You’ve probably got Nagios monitoring your overall infrastructure, Pingdom or … Continue reading
Posted in Best Practices
Tagged IT infrastructure, monitoring solutions, monitoring tools, pagerduty
3 Comments
Having one person on-call isn’t enough. What happens if your on-call engineer sleeps through their alert? What happens if their phone’s battery dies without them knowing, or if they get an alert at a really inconvenient time, like when stuck … Continue reading
