Category Archives: Customer

How Our Customers Scale On-Call with PagerDuty

“With PagerDuty we have be able to consolidate our alert stream” – Chris Peters, Operations Lead at Expensify “I can’t imagine life without PagerDuty. Having multiple alerting methods and escalations are no-brainers.” - Brian Sensale, Senior Engineering Manager at Brightcove Three … Continue reading

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You Saved The Day. Now Get Recognized.

Want to be internet famous in the DevOps community? Share a personal story of heroism on your personal blog, company blog or community site* about the craziest, most cringe-worthy situation you handled like a boss** while being on-call. How did … Continue reading

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Posted in Community, Customer, On-Call | Tagged , , , | 4 Comments

How PagerDuty Offers Transparency of Outages for Our Customers

At PagerDuty we’ve invested in superior reliability of our service. We strive for 100% uptime to ensure that any events detected by your monitoring tools are routed to the correct person on your team via a PagerDuty alert. While we … Continue reading

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How Four Companies Crush IT

Our customers are the reason PagerDuty is alive and healthy. Through their usage and feedback of our product we continue to strive to make it better and solve the pain that bleeds through the DevOps community of alerting, on-call scheduling … Continue reading

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Posted in Best Practices, Blog, Community, Customer | Tagged , , , , , | 1 Comment

How POLITICO Manages Their On-Call Teams with PagerDuty

Recently, we had the privilege of interviewing Ryan Mannion, POLITICO’s Chief Technology Officer, about how PagerDuty has helped their team. If you are unfamiliar with POLITCO, they are a rapidly growing nonpartisan, Washington-based political journalism organization that offers in-depth coverage … Continue reading

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How Inkling Shifted to a DevOps Culture

Gartner identifies “software-defined anything (SDx)” as one of the top 10 strategic technologies of 2014. SDx is a driven by the need for automation in cloud computing, DevOps and infrastructure provisioning. For DevOps, creating resilient software and delivering new features … Continue reading

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Mean and Median Time to Response

PagerDuty’s July Hack Day presented another batch of amazing projects from our staff. One project in particular has a lot of future potential to provide our customers with helpful insights into their response times and of others. Our data guru … Continue reading

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New Escalation Policy API

Now there’s an API available for every element of the PagerDuty system!  PagerDuty escalation policies can now be queried through a new API that lets you access, add, modify and delete escalation policies and rules. In addition, the PagerDuty team … Continue reading

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Thoughts from ChefConf 2013

#ChefConf is a three-day annual conference featuring demonstrations, workshops, and keynote presentations on the future of infrastructure automation. It’s designed for users of the Chef automation framework.  PagerDutonians Ranjib Dey, Evan Gilman, and Doug Barth just got their brains filled … Continue reading

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How Cascadeo Integrates PagerDuty Into Its NOC, Instant Messaging and Ops Support Platform

Over the past few years, PagerDuty has alerted thousands of users, letting them know when their systems are down. It’s what we do, and we’re proud to be seen as an integral part of their monitoring solution. Every once in … Continue reading

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