Category Archives: Features

How We Added Multi-User Alerting to PagerDuty

Since we launched our Multi-User Alerting feature last week we’ve received a lot of good feedback and have seen high adoption across the board. Multi-User Alerting was our most requested feature and we wanted to make sure we got it … Continue reading

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Alert All the Right People with Multi-User Alerting

PagerDuty escalation policies just reached the next level (pun intended). You can now add up to 10 team members to each level of your policies to notify more people about the incidents they care about. Make sure your team’s issues … Continue reading

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Pull-to-Refresh and More PagerDuty Mobile App Updates

As promised, we are continuing to update our mobile app to increase functionality and provide you with more information when you’re on-the-go. As 2013 ended, we stealthily released a few updates to the app to better prepare you for the … Continue reading

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SMS Alerts: Because No One Likes 3AM Phone Calls

Text messaging (aka Short Message Service, SMS) is one of the original “killer apps” for mobile phones. According to Forrester, 6 billion text messages are sent everyday in the U.S. alone. With the increase in mobile adoption, text messaging has become … Continue reading

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Making the Case for Email Alerts

Long gone are the days of emails being primarily used to catch up with friends and forward those annoying chain letters so you aren’t cursed with bad luck for seven years. Today, email is our new “official” communication. It is … Continue reading

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Making the Case for Phone Call Alerts

This is a 5-part series which shares the personal experience of the PagerDuty on-call unsung heroes. They will share which alerting method they prefer the most to let them know when their systems are in trouble. We all have our … Continue reading

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Easily Manage Your Team with PagerDuty’s New User Role

As your team grows, the responsibility of your individual teams members become highly specialized. More team members also results in an increased difficulty for managing your teams. That’s why we’ve taken our first step to provide more robust user permissions in … Continue reading

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PagerDuty Introduces Dial Extensions, Clickable URLs and more!

Our team is always hard at work to improve your PagerDuty experience. We’ve recently added a slew of new features to help you quickly respond to, manage and add context to your incidents. Dial Extensions Until we launched Dial Extensions, … Continue reading

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PagerDuty’s New Mobile Incident Management App: Optimized for Speed & Usability

Since the early days we have been focused on improving incident management on-the-go. When your IT monitoring tool finds a problem in your app, server or website, PagerDuty offers phone call and SMS alerts to reach you anywhere in the … Continue reading

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Introducing PagerDuty Webhooks: Better Alerting Through Extensibility

We’re thrilled to now deliver PagerDuty support for incident-based webhooks to all users. With webhooks generally available, we’re helping to enable a more real-time Web in PagerDuty so that devops teams can improve collaboration and incidence response through customizations to … Continue reading

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