Category Archives: On-Call

Avoid an Inbox Full of Stress, Get Everyone On-Call

Whenever we meet someone the first question we are asked is what we do for a living. We are always on the job, even though we try our hardest not to be. While this can cause stress or worry, it … Continue reading

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Hack Your On-Call Status with PagerDuty’s API

Knowing your on-call status is more important than knowing if it’s raining outside. Unlike dealing with the drizzle that’s passed over San Francisco recently, if I’m on-call you need leave the house with more than an umbrella. Your on-call status … Continue reading

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Posted in Code, On-Call | Tagged , , , | 1 Comment

Finally, Have Quality Off-Call Time with On-Call Scheduling Best Practices

Anything can happen while you’re on-call. You can experience a quiet, incident-free shift or suffer severe outage that makes your head explode. Since you don’t know what you’ll get, you always have to be prepared for anything. Being on-call is … Continue reading

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Stop Forgetting You’re On-Call with Handoff Notifications

79% of on-calls admit to forgetting about their shifts. Instead you receive a critical alert that needs your attention, but you are far from mentally prepared to deal with the incident at hand. After talking with our customers, it was … Continue reading

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Posted in Announcements, On-Call | Tagged , , , | 16 Comments

You Saved The Day. Now Get Recognized.

Want to be internet famous in the DevOps community? Share a personal story of heroism on your personal blog, company blog or community site* about the craziest, most cringe-worthy situation you handled like a boss** while being on-call. How did … Continue reading

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Posted in Community, Customer, On-Call | Tagged , , , | 4 Comments

Don’t Do These 5 Things While On-Call

Last week, we gave some suggestions for how you can spend your time when you are on-call. However, here are some things that you absolutely should not do while on-call. Don’t Run Away from Civilization and Become Feral Working on … Continue reading

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5 Ways to Beat the Off-Hour On-Call Blues

In a recent survey we conducted of on-call engineers, 51.5% of people stated that while on-call during non-business hours they like to spend time with their friends and family. But an alarming 36% indicated that they feel they are stuck … Continue reading

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Use a Combination of Alerting Methods for the Best Result

Monitoring tools offer a very limited way to get alerts. Usually, only by email. But nobody wants to sit in front of their inbox waiting for an email while they are on-call, just incase something happens. Through a series of … Continue reading

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Oh $#!+, I Forgot I Was On-Call

Okay, breathe. Everything is going to be okay! In a recent survey we conducted, we learned that over 80% of you have admitted you have forgotten that you were on call. It makes sense, you aren’t in the office and … Continue reading

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Case For: Alerts via Push Notification

Push Notifications are the best way to get an alert when something is wrong in your system because they deliver the an easily digestible and actionable experience on right on your phone. When you receive a push notification, you can … Continue reading

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