| In Customer Service, Retail
PagerDuty’s 2023 Holiday Shopping Report: Online shopping will be about the same as last year — top frustrations include poor digital experiences, security, shipping, and tracking…
| In Customer Service, Customer Support, Customers, Digital Operations, Digital Transformation, Features, Full Service Ownership, Incident Management & Response, Incident Management Best Practices, Incident Management Solutions, Modern Incident Response, Response Orchestration, Use Cases & Solutions
| In Customer Service, Product
In 2023, the fight to retain customers will be one of the biggest factors determining whether a business can survive the recession all are predicting….
| In Announcements, Crisis Management, Customer Service, Customer Support, Customers, DevOps, Digital Operations, Digital Transformation, Downtime, Engineering, Features, Full Case Ownership, Incident Management & Response, ITOps, ITOps & Modern Ops, Modern Incident Response, Monitoring, News, News & Announcements, Operations Health, Operations Performance, Product, Use Cases & Solutions, Webinar
How many of us can say with confidence that we know a tool inside and out? If you’re like most, you probably use just a…
| In Alerting, Best Practices & Insights, Collaboration, Crisis Management, Customer Service, Customers, DevOps, Digital Operations, Digital Transformation, Engineering, Incident Management & Response, Incident Management Best Practices, ITOps, ITOps & Modern Ops, Monitoring, Operations Health, Operations Performance, PagerDuty University, Tech Talk, Technology, Thoughts, Webinar
| In Customer Service
A Shift in Customer Expectations The past few years have led to a significant increase in customer demands, and customer service agents are feeling the…
| In Customer Service
“Customer service software has evolved so much these past ten years, but they all seem to be solving the same problems!” This was a statement…
| In Customer Service
Customer-facing teams have their hands full doing whatever they can to address customer issues quickly. At PagerDuty, our goal is to ease the burden of…
| In Collaboration, Customer Service, Customer Spotlight, Customer Support, Customers, DevOps, Digital Operations, Engineering, Operations Health, Operations Performance, Tech Talk, Thoughts, Trends, Webinar
| In Customer Service
Over the last few years, our world has become increasingly digital, from streaming and shopping to work and health care. Customers want these digital experiences…
| In Integrations
In today’s world of digital everything, where customers are increasingly demanding instant updates when problems occur, it’s more important than ever to take immediate action….