| In Customer Service, Retail

PagerDuty’s 2023 Holiday Shopping Report: Online shopping will be about the same as last year — top frustrations include poor digital experiences, security, shipping, and tracking…

| In Customer Service, Customer Support

| In Customer Service, Product

In 2023, the fight to retain customers will be one of the biggest factors determining whether a business can survive the recession all are predicting….

How many of us can say with confidence that we know a tool inside and out? If you’re like most, you probably use just a…

| In Customer Service

A Shift in Customer Expectations The past few years have led to a significant increase in customer demands, and customer service agents are feeling the…

| In Customer Service

“Customer service software has evolved so much these past ten years, but they all seem to be solving the same problems!” This was a statement…

| In Customer Service

Customer-facing teams have their hands full doing whatever they can to address customer issues quickly. At PagerDuty, our goal is to ease the burden of…

| In Customer Service

Over the last few years, our world has become increasingly digital, from streaming and shopping to work and health care. Customers want these digital experiences…

| In Integrations

In today’s world of digital everything, where customers are increasingly demanding instant updates when problems occur, it’s more important than ever to take immediate action….