| In Customer Service, Customer Support, Customers, Digital Operations, Digital Transformation, Features, Full Service Ownership, Incident Management & Response, Incident Management Best Practices, Incident Management Solutions, Modern Incident Response, Response Orchestration, Use Cases & Solutions
| In Customer Service
A Shift in Customer Expectations The past few years have led to a significant increase in customer demands, and customer service agents are feeling the…
You may have heard of Round Robin Scheduling before and thought to yourself, is this right for my team? Understanding how Round Robin Scheduling can…
In the world of digital transformation, keeping the focus on the customer experience is paramount. Systems are complex and increasingly distributed, which makes it difficult…
| In Customer Service
Connection, empathy, and speedy responses are more important in the Customer Support world today than they ever have been before. I’m writing this while sitting…
| In Customer Service
We are delighted to announce a new Status Dashboard for the Zendesk Customer Service integration. The dashboard enables customer service agents to have real-time visibility…
The way we live and work has become fully digitalized, and this means consumers now expect flawless digital experiences in real time. When things don’t…
| In Trends
How is it already near the end of October? We know our retailer customers have been heads-down thinking about code freezes and hypercare during the…
Put Your Customer Service Team in the Driver’s Seat With the New PagerDuty for Customer Service Plan
| In Integrations
In 2020, your company is no longer digital-first, you’re very likely digital-only. To your customers, the digital experience is the only experience, and if it…
| In Integrations, Partnerships
We are delighted to announce our new PagerDuty integration for Salesforce Service Cloud. This integration empowers Customer Service, Engineering, and IT teams to proactively resolve…
The customer support team is the face of your organization. It’s the group that your customers interact with most, and it plays a key role…
When you hear the words incident management, you may think of IT pros managing backend systems. Customer support teams probably don’t come to mind. But…
Like many Customer Success teams, we work closely with Sales to help support our customers. We receive a variety of requests from the Sales organization,…
| In Trends
Why External Variables Matter in Incident Management When it comes to incident management, it’s easy to fall into an insular mindset. We spend months planning…
Keeping our customers happy is a source of pride at PagerDuty. While having a reliable product that is loved by our customers makes our lives…