| In Engineering
On-call is about more than just reducing mean time to acknowledge and mean time to resolve (MTTA and MTTR, respectively), it’s about improving the human…
How do you design a product that customers love to hate? “Hey, that thing you’re responsible for is down. Oh, and people have noticed and…
| In Digital Operations
Services are the backbone of our systems. Whether they’re functional microservices or logical components of a traditional application, they are the pieces that make up…
| In Announcements
Over the next couple of days, you may notice that our webapp is getting a minor facelift. We’ve always been a team of engineers first,…
| In Reliability
You’re a techie working for one of the multitude of startups that rushed to market, where the founders hastily glued a Rails app together with candy-bar wrappers and…
| In Announcements, Features
The new on-call scheduling tool is here. We migrated all accounts to it prior to the holiday break. Some of you have played with it….