Fewer Rules & Less Noise: Your Guide to Event Orchestration with PD University

By Nisha Prajapati | In AIOps, Alerting, Automation, Best Practices & Insights, Digital Operations, Digital Transformation, Downtime, Event Management, Features, Incident Management & Response, Incident Management Best Practices, Modern Incident Response, Operations Health, PagerDuty University, Response Orchestration, Webinar

Tags AIOps, event orchestration, incidents, less noise, manage incidents, PagerDuty University, PDU, reduce noise, response time, service level, service level orchestration

Rein in Your Incidents: Incidents and Alerts Foundations

By Quintessence Anx | In Alerting, Event Management, Incident Management & Response

Tags actionable, alerts, incident, incident commander, incidents, principles, severity

Solving incidents is hard. Depending on your current situation, you may also be losing a lot of time figuring out what notifications constitute an incident….

All, None, and One: The SQL Left Join Trick

By Kenneth Rose | In Tech Talk

Tags incidents, SQL

PagerDuty released Multi-User Alerting in early 2014, which allowed notifying and assigning multiple people when an incident is triggered. In addition to assigning multiple users to an incident, multi-user alerting also makes it possible for an incident to have multiple acknowledgers. This post will demonstrate the changes we made to our data model to implement multi-user alerting and the resulting sophistication added to our SQL queries to maintain their performance.

Cutting Response Time in Half while Increasing our Support Ticket Volume

By ryan | In Alerting, Operations Performance

Tags customer satisfaction, Customer Service, customer support, hipchat, incidents

Keeping our customers happy is a source of pride at PagerDuty. While having a reliable product that is loved by our customers makes our lives…