| In Features, Product

Service ownership, a DevOps best practice, is a method that many companies are pivoting towards. The benefits of service ownership are varied and include boons…

| In Features, Product

PagerDuty is excited to introduce Round Robin Scheduling. Round Robin Scheduling allows teams to equitably distribute on-call shift responsibilities amongst team members. Automatically assigning new…

| In Features, Product

In this digital era, technology systems are becoming increasingly complex. No longer can a single SME (subject matter expert) understand every facet of the system…

As software becomes the de facto medium through which business is conducted, the quality of the digital experience defines an organization’s success. That’s why organizations…

| In Announcements, Features

PagerDuty escalation policies just reached the next level (pun intended). You can now add up to 10 team members to each level of your policies…

| In Announcements, Features

79% of on-calls admit to forgetting about their shifts. Instead you receive a critical alert that needs your attention, but you are far from mentally…

| In Announcements, Features, Product

As your team grows, the responsibility of your individual teams members become highly specialized. More team members also results in an increased difficulty for managing…