Effective Start / End Practices for On-Call Scheduling

By Kenneth Rose | In Best Practices & Insights, Features, Operations Performance

Tags Best Practices, on-call best practices, on-call handoff notifications, On-Call Scheduling

Since we launched on-call handoff notifications, lots of our customers have used them to be notified about their on-call responsibilities to make sure they never…

Finally, Have Quality Off-Call Time with On-Call Scheduling Best Practices

By Vivian Au | In Alerting, Best Practices & Insights, Operations Performance

Tags Best Practices, off-call, On-call, On-Call Scheduling

Anything can happen while you’re on-call. You can experience a quiet, incident-free shift or suffer a severe outage that makes your head explode. Since you…

How Does PagerDuty Use PagerDuty?

By Tony Albanese | In Reliability

Tags alert fatigue, alert layers, API, mobile app, On-Call Scheduling, pagerduty, reliability

We are frequently asked by our customers if PagerDuty uses PagerDuty. The answer to that is simple, Yes. While we could end the blog post…

5 Signs You Need an IT On-Call Schedule Cure

By Vivian Au | In Alerting, Operations Performance

Tags incident escalation, it on call, it rotation, on call rotation, on call schedule, On-Call Scheduling

Since our first on-call best practices post back in March 2011, on-call scheduling methods have remained mostly unchanged. Many teams start off with sending email…

AWS CloudWatch now Integrates with PagerDuty

By Tony Albanese | In Announcements, Partnerships

Tags AWS CloudWatch, IT alerting, On-Call Scheduling, partners

We’re excited to announce that AWS CloudWatch now integrates with PagerDuty. In a recent survey we conducted, we learned that nearly 13% of people who…