Shadow Like a Dutonian: Onboarding Engineers With On-Call Shadowing

By Max Timchenko | In Best Practices & Insights, On-Call Life

Tags Best Practices, incident response, on call rotation, On-call, on-call shadowing, Shadowing, Training

Why We Use On-Call Shadowing On-call shadowing is an essential practice at PagerDuty. For a new engineer, a shadowing period serves as a kinder, smoother…

5 Things I Didn’t Expect to See While Shadowing On-Call

By Lilia Gutnik | In PagerDuty Life

Tags On-call, Shadowing

Shadowing on-call engineers feels like watching open-heart surgery over a doctor’s shoulder. Precision and speed are paramount, and mistakes can lead to severe consequences. As…

Shadowing Customer Support for a Day

By Zayna Shahzad | In Best Practices & Insights, On-Call Life, PagerDuty Life

Tags empathy, learn, On-call, Shadowing

Zayna Shahzad is a Software Engineer at PagerDuty on the Mobile Team. She works on the Android and iOS PagerDuty apps offered through the App…

Alert All the Right People with Multi-User Alerting

By David Hayes | In Announcements, Features

Tags announcements, Group Alerting, Multi-User Alerting, new features, On-Boarding, pagerduty, Shadowing, Training

PagerDuty escalation policies just reached the next level (pun intended). You can now add up to 10 team members to each level of your policies…