Mar 24, 2021
| In ITOps
In tech, a service is nothing without its users. What is Spotify without any listeners, or Twitch without any streamers? Today’s user is well-informed and…
Apr 01, 2020
| In Product, Reliability
With the rapid spread of COVID-19, many companies are shifting to an entirely remote workforce. During this time, being online and available to customers, vendors,…
Apr 18, 2011
| In Reliability
This post is meant as a quick introduction to some concepts of system availability, so that subsequent posts in this series make sense. I’ll go over concepts like availability, SLA, mean time between failure, mean time to recovery, etc.