Connect the Right Teams and Work Together to Quickly Resolve Customer Issues

By Rebecca Pilcher | In Integrations, Product

Tags Customer Service, customers, Incident Management, integrations, product, support

Today at PagerDuty Summit 2019, we announced PagerDuty for Customer Service—a powerful new way to connect Customer Service teams to engineering and IT teams. We…

Getting Ahead of the Customer Experience

By Michael Churchman | In Incident Management & Response, Incident Management Best Practices

Tags customer experience, Incident Management, support

We all know how important the customer service experience is. But getting customer service right is hard because it isn’t always easy to anticipate or…

With a little inline help from my friends

By David Hayes | In Announcements, Features

Tags functionality, help, support

We are absolutely spoiled in terms the technical competence of our users, so sometimes it’s difficult for us to imagine that anyone would need help…