| In Best Practices & Insights, Customer Service, Customer Support, Customers, DevOps, Digital Operations, Digital Transformation, Full Service Ownership, Incident Management & Response, Incident Management Best Practices, Integrations, ITOps, ITOps & Modern Ops, Modern Incident Response, Operations Health, Operations Performance, Use Cases & Solutions, Webinar
| In Customer Service
A Shift in Customer Expectations The past few years have led to a significant increase in customer demands, and customer service agents are feeling the…
| In Best Practices & Insights, Customer Service, Customer Spotlight, Customer Support, Customers, DevOps, Digital Operations, Digital Transformation, Features, Full Service Ownership, Incident Management & Response, Incident Management Best Practices, Integrations, Summit, Use Cases & Solutions, Webinar
| In Customer Service
We are delighted to announce a new Status Dashboard for the Zendesk Customer Service integration. The dashboard enables customer service agents to have real-time visibility…
Digital initiatives are on the rise, with spending on the public cloud expected to increase by 18% in 2021. These initiatives are also driving customer…
Put Your Customer Service Team in the Driver’s Seat With the New PagerDuty for Customer Service Plan
| In Integrations
In 2020, your company is no longer digital-first, you’re very likely digital-only. To your customers, the digital experience is the only experience, and if it…
| In Customers, Integrations
Your customers’ expectations are changing rapidly—they expect on-demand and personalized support whenever they interact with businesses. If one business doesn’t meet their expectations, they can…
New PagerDuty Solution Lets Companies Get Ahead of Customer Issues by Unifying Customer Service, Engineering and IT Teams New partnerships and integrations with Zendesk and…
PagerDuty Welcomes Zendesk Chief Financial Officer Elena Gomez to Its Board of Directors SAN FRANCISCO – Nov. 1, 2018 – PagerDuty, a global leader in digital…
| In Announcements, Partnerships
We’re excited to announce that PagerDuty now integrates with Zapier. But this is far from our typical integration because with Zapier you are able to…
| In Announcements, Partnerships
We’ve been introducing a lot of integrations lately, but we’re not slowing down. Today we’re excited to announce that Zendesk now integrates with PagerDuty. Achieve…